Customer satisfaction is our top priority. If you are unhappy with your order for any reason, please contact us immediately and we will do our best to make it right.

We do not offer refunds. However, we are happy to offer an exchange or store credit under the following circumstances:

  • The merchandise is seriously damaged or defective.
  • The merchandise has printing errors that we are at fault for.
  • There is a sizing issue that we are at fault for. (Size charts are provided on our website for your reference.)

ONLINE ORDERS

You have 30 days from the date you placed your order to contact us regarding any issues. This timeframe includes processing and shipping times. However, it should allow a sufficient amount of time for the customer to receive and inspect their items.

Shipping fees are not refundable. Customer is responsible for shipping fees for exchanges and store credit. We will cover shipping fees if there is an issue with the product that we are at fault for. 

We are not responsible for orders shipped to the wrong address. If the package is returned to us, we will gladly ship it to the correct address at the customer’s expense.

IN-STORE ORDERS

You have 14 days from the date you purchased your items to contact us regarding any issues.

If you have any questions or concerns, please contact us or visit us on Facebook @AwesomeandBeyondShop and chat with us there! 

LOCAL PICK-UP

You must be willing to pick-up your order from our Frontenac Mall location: 1300 Bath Road, Kingston, Ontario, Canada

TRACKED CANADA/USA

Please expect to receive your items 7-21 BUSINESS DAYS after ordering. **USA SHIPPING MAY NOT BE TRACKED IF SENT VIA CANADA POST FROM JANUARY – OCTOBER.

– USA orders will be delivered via USPS – You will receive an email when your order is shipped
– Canadian orders will be delivered via CANADA POST – all packages are tracked. – You will receive an email when your order is shipped.

INTERNATIONAL

Please expect to receive your items 15-30 BUSINESS DAYS after ordering.  Every effort will be made to minimize this timeframe. ***INTERNATIONAL SHIPPING IS NOT TRACKED.

SOME ORDERS MAY BE SUBJECT TO CUSTOM FEES. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM FEES – INCLUDING DUTY/TAXES. (But we have not had any complaints)

EXPEDITED SHIPPING can be requested. Please contact us.

SHIPPING RATES: Please see the tables below for more information

I think we can ALL agree on one thing… paying for shipping SUCKS! But it is necessary to keep our postal system workers in a job. I think we can all agree that jobs are important. So here’s the super simple quick and dirty low down on shipping:

CANADA – *All Shipping costs are subject to applicable taxes depending on which Province we ship to.

TABLE CLOTHS: $15.00 CAD for the first item and $2.00 CAD each for subsequent table cloths or other items.

FLAT RATE SHIPPING ON ALL OTHER ITEMS: $9.00 CAD for the first item and $2.00 CAD each for subsequent items.

USA – *NOT taxed, but quoted in CAD

TABLE CLOTHS: $20.00 CAD for the first item and $3.00 CAD each for subsequent table cloths or other items.

FLAT RATE SHIPPING ON ALL OTHER ITEMS: $10.00 CAD for the first item and $3.00 CAD each for subsequent items.

INTERNATIONAL – *NOT taxed, but quoted in CAD

TABLE CLOTHS: $25.00 CAD for the first item and $4.00 CAD each for subsequent table cloths or other items.

FLAT RATE SHIPPING ON ALL OTHER ITEMS: $12.00 CAD for the first item and $4.00 CAD each for subsequent items.